RESOURCES - Criteria 3 Systems Exist to Address Patient Care Concerns [Unless otherwise noted, resources listed are those identified by TNA]
Weblinks
Nurse-Friendly Hospital Criteria, Texas Nurses Association
http://www.texasnurses.org/wkplaceadv/nf/nurse-friendly.htm
Texas Nurses Association http://www.texasnurses.org
Texas Department of State Health Services http://www.dshs.state.tx.us/
Sorra JS, Nieva VF. Hospital Survey on Patient Safety Culture. AHRQ Publication No. 04-0041, September 2004. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/qual/hospculture/usergd.htm
Text/Graphs
TNA Support Summary and Recommendation (pdf file)
Model Policy and Procedure: Reporting Patient Safety and Quality Issues
Model for Professional Quality of Care Issues Management (pdf file)
Articles/Books
Bolin JN, Clark LS. Avoiding charges of fraud and abuse: developing and implementing an effective compliance program. J Nurs Adm. 2004 Dec;34(12):546-50. Review. Authorized users may request this article from UTMB Medical Library
Dove MA. Conflict. Process and resolution. Nurs Manage. 1998 Apr;29(4):30-2. Review. PMID: 9697491 Authorized users may request this article from UTMB Medical Library
Rotarius TM, Liberman A, Osterman KC, Putnam P. Alternative dispute resolution programs in health care: a study of organizational utilization. Health Care Superv. 1999 Mar;17(3):63-71. Authorized users may request this article from UTMB Medical Library
Taylor, R. Addressing barriers to cultural competence. J Nurses in Staff Development 2005 July/August 135-142. [resource suggested by Helen Miner of the Nurse Friendly Texas AHEC Team]